FAQ
General Questions
What is the average delivery time?
personalized steering wheels take an additional 7 days to process. You can track your order on our tracking page. Shipping times vary: standard orders take 7 business days, while overseas deliveries can take 7-16 days. Delivery details will be included in your confirmation email.
How long will the customized steering wheel last?
With regular use and proper maintenance, a customized steering wheel can last for years. We use high-quality materials designed to withstand daily use.
Are there any limitations to the customizations I can request?
Most requests can be fulfilled, but some modifications must comply with safety and technical regulations. We are happy to advise you on what is and isn’t possible.
How do I know if my steering wheel is legally compliant?
We ensure that our steering wheels meet the relevant safety standards and regulations in your country. If you have specific questions, we are happy to assist.
Can I find inspiration from previous projects?
Yes, you can explore our gallery of past projects on our website and social media channels. This can help you choose designs, materials, and finishes.
Products and Customizations
How does the process of creating a custom steering wheel work?
Step 1: Choose the type of steering wheel you want to customize.
Step 2: Select the desired materials, colors, and finishes.
Step 3: Share specific requests, such as engravings, stitching colors, or additional functionalities.
Step 4: We design and manufacture your steering wheel according to your specifications.
Can I modify an existing steering wheel?
No, unfortunately, this is not possible.
Can I add special features, such as heating or paddle shifters, to my steering wheel?
Yes, we can integrate additional functionalities, such as heating, paddle shifters, or even LED indicators. These options can be selected on the product page.
What materials do you use?
We use premium materials, including genuine leather, Alcantara, and carbon fiber. You can choose the material that best suits your preferences
Can I personalize my steering wheel with a logo or text?
Yes, we can engrave or embroider logos, names, or other text on your steering wheel. Contact us to discuss the details and explore the possibilities.
Are there standard designs available if I don’t want full customization?
Yes, we offer a selection of popular designs that can be ordered directly or slightly modified. This is a quicker and more cost-effective option.
Can you design a completely unique steering wheel that’s not available anywhere else?
Absolutely! We can create a fully customized design that is unique and tailored to your style and preferences.
Can I modify my steering wheel again in the future?
- Yes, if you want to update or upgrade your steering wheel later, you can always come back to us. We’ll explore the possibilities with you.
Orders and Shipping
How will I stay updated on my order?
After placing your order, you’ll receive updates via email about the progress. You can also contact our customer service for the latest information.
What happens if my steering wheel doesn’t meet my expectations?
We strive for 100% customer satisfaction. If the steering wheel doesn’t meet the agreed specifications, we will work with you to find a solution, such as adjustments or replacements.
What if my steering wheel gets damaged during transport?
We ensure your steering wheel is securely packaged. If any damage occurs during transport, please contact us immediately so we can resolve the issue.
Does Custom Steering ship internationally?
Yes, we ship worldwide. Please note that shipping costs and delivery times vary by country.
Warranty, Maintenance, and Returns
Do the steering wheels come with a warranty?
Yes, all our products come with a 12-month warranty that covers manufacturing defects and material faults.
Can I return my order?
Customized steering wheels cannot be returned unless there is a manufacturing defect. In that case, please contact us immediately so we can provide a suitable solution.
How do I maintain my customized steering wheel?
We recommend cleaning your steering wheel regularly with a soft cloth and a suitable cleaning agent for the selected material. Contact us for specific advice.
How should I store my steering wheel if I’m not using it immediately?
We recommend storing your steering wheel in a dry, cool place and wrapping it in the protective material we provide.
Business Clients and Special Options
Do you offer discounts for business clients?
Yes, we provide special rates for business clients ordering larger quantities or entering long-term partnerships. Contact us for more information.
Do you offer gift options?
Yes, a customized steering wheel makes a unique gift! We offer gift cards that allow the recipient to design their own steering wheel.
Can you help me with ideas if I’m not sure what I want?
Of course! Our team is ready to advise and inspire you based on your taste and needs.